经常有客户报BUG，怎么写回信，

谁能提供一个模板啊

Dear User,

Thank you for your support, the bug you report does/does not exist. In order to solve it please provide more information...I've forwarded it to our development department, the bug will be fixed soon.

Thanks again.

非技术支持，非模版

引用:

原帖由 kevinzhou 于 2007-10-31 12:41 发表 [url=redirect.php?goto=findpost&pid=299272&ptid=76598][/url]
Dear User,

Thankyou for your support, the bug you report does/does not exist. In orderto solve it please provide more information...I've forwarded it to ourdevelopment department, the bug will b ...

不是吧，这么生硬的说“the bug you report does not exist”，客户会不爽的。。。
另外为了给客户专业和公司的感觉，用we，不要用I。
语气要客气，一般不要太肯定，要有点回旋的余地，


已经证实bug存在的话，可以说：
Thank you for contacting us, we've passed this issue to our development team and they will try to fix it  ASAP, we will keep you updated.
Please feel free to contact us again if you have further questions.

还不能经证实bug存在的话，可以说：
Thank you for contacting us, unfortunately we cannot reproduce the issue, could you please provide more detailed information? Thanks.
Looking forward to hearing from you.

有历史帖的吧。

谢谢

引用:

原帖由 edwinyeah 于 2007-10-31 16:43 发表


不是吧，这么生硬的说“the bug you report does not exist”，客户会不爽的。。。
另外为了给客户专业和公司的感觉，用we，不要用I。
语气要客气，一般不要太肯定，要有点回旋的余地，


已经证实bug存在的 ...

好贴，加分！

接受批评

学习！

挺好的。不过怎么都是一逗到底呢？？